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Privacy Policy

Thank you for visiting the YCC Linens website (the “Site”). We respect your privacy and want to protect your personal information. This PRIVACY POLICY explains what information we collect, how we use it, which service providers help us run the Site, and the choices you have. By using the Site, you accept the practices described in this Policy.

INFORMATION WE COLLECT AND HOW WE USE IT

  • Accounts and orders. When you create an account or place an order, we collect your name, email address, billing and shipping addresses, phone number and order details. Our online store runs on BigCommerce, which stores this information for us. We use it to process and ship your order, provide customer service, and contact you about your purchases.
  • Payments. Checkout is hosted by BigCommerce and card payments are handled by BigCommerce and its payment processors over a secure connection. Your full card details are never sent to or stored on this Site.
  • Shipping. To quote shipping rates, estimate delivery dates and deliver your order, we share the shipping address and contact details needed with our carriers, such as FedEx and the U.S. Postal Service. To show a delivery estimate on product pages, we use the approximate ZIP code that our hosting provider (Vercel) derives from your IP address; it is not stored.
  • Newsletter. If you sign up for our newsletter, we first email you a link to confirm your subscription (double opt-in). Only after you confirm do we add your email address (and any details you gave us, such as your name or event type) to our mailing list, which is managed with Sendy. Every newsletter includes an unsubscribe link, and you can unsubscribe at any time.
  • Fabric swatch requests. When you request swatches, we collect your name, email address, phone number, company, mailing address, event details, notes and the swatches you chose. We use this to mail your swatches and to send you a confirmation and a follow-up email about your request. Your details are sent to our team by email and are added to a separate swatch-request list in Sendy for that follow-up.
  • Contact form and returns. Messages you send through our contact form, and return requests you submit from your account, are delivered to our team by email so we can respond. Return requests (your order number, name, email address, the items and the reason) are also stored in our returns database, hosted by Supabase, so we can review them and let you know our decision.
  • Email delivery. Emails we send from the Site, such as swatch-request and return confirmations, return decisions and newsletter confirmation links, are sent through Amazon Simple Email Service (Amazon SES). Order confirmation and shipping emails are sent by BigCommerce.
  • Product reviews. Product reviews and ratings are collected and displayed by Stamped. If you write a review, the information you submit (such as your name and review) is handled by Stamped and may be shown publicly on the Site.
  • Live chat. Our chat widget is provided by tawk.to. Messages and any details you share in the chat are processed by tawk.to so that our team can reply.
  • Maps. Our contact page embeds a Google Maps map, which is loaded from Google.

COOKIES, CONSENT AND ANALYTICS

The Site uses cookies and similar technologies. Some are necessary for the Site to work, for example to keep items in your cart, keep you signed in, and remember your cookie choices. Where our cookie banner is enabled, you can accept or decline optional cookies for functionality, measurement (analytics) and marketing. You can also clear or block cookies in your browser settings. We use Google Analytics to understand how visitors use the Site; where cookie consent is enabled, it runs according to the choices you make. BigCommerce may also collect store usage data (such as which products are viewed) to operate the store.

HOW WE SHARE INFORMATION

We do not sell, rent, trade or license your personal information. We share it only:

  • With the service providers named above, so they can perform services for us (running the store and checkout, delivering emails, managing our mailing lists, storing return requests, showing reviews, providing chat and analytics, and shipping your orders).
  • When we need to respond to requests from law enforcement officials conducting investigations, subpoenas or court orders, or are otherwise required to disclose it by law. We may also disclose personal information where necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others.

SECURITY

The Site is served over a secure (HTTPS) connection, and we limit access to your personal information to the people and service providers who need it to serve you. You are responsible for the security of the devices you use to access the Site and for keeping your account password private.

OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION

When we take orders by phone, we enter your information into our system over a secure connection. We may also receive personal information offline, such as in letters. We treat information collected offline consistently with our online practices.

CONTACT US

If you have any questions about this Privacy Policy, or want to update or ask about the personal information we hold about you, please call us at 877-450-8383 or reach us through our contact page.